Monthly support plans
Ongoing support for your website, app, systems and social media, so you can run the business instead of the software. One developer you know, on call on weekdays, with clear limits and no surprises.
Every project includes free fixes after launch. After that, you can pay per fix, or choose a plan below.
Maintain
£250 /month
Everything running, with someone on call.
- Fixes and troubleshooting
- Requests acknowledged the same day, Monday to Friday
- Small changes: a page, an offer, an email, app content
- Monthly check of payments, forms, automations and apps
- Up to 4 hours of hands-on work a month
- A short monthly summary of what we did
Grow
£495 /month
Everything in Maintain, plus moving the business forward.
- A monthly 30-minute planning call to choose what to build next
- One build a month: a new product, launch, page or process
- Design and conversion improvements
- AI and automation work, e.g. reporting on your data
- Up to 8 hours of hands-on work a month
Marketing
£195 /month
Social and search, alongside Maintain or Grow.
- 3 posts a week across Instagram, Facebook and TikTok
- Made from content you film: we edit, caption and schedule
- A weekly trend check in your industry
- Search basics kept up to date
- A monthly report: reach, followers, top posts and new customers
Prices in GBP. No GST: Pinkie & the Brain is not GST registered.
Maintain
You get a named developer on call. When something breaks, looks wrong or needs a small change, you send it through your client portal and it's acknowledged the same working day.
Each month we check that payments, forms, automations and apps are still doing their job, so problems are caught before your customers find them. You get a short summary of what we did and how many hours it used.
Grow
Everything in Maintain, plus a 30-minute planning call each month. Together we pick the one thing that will make the biggest difference next, then we build it: a launch, a new offer, an automation, a page that converts better or a report on your data.
With up to 8 hours a month, there's time for one solid build as well as the day-to-day fixes. If an idea is bigger than a month, we'll split it across two months or quote it as a separate project.
Marketing
You film the content: short videos, photos and behind-the-scenes clips from your day. You send it to us through your client portal or a shared folder. We edit it, write the captions, choose the hashtags and schedule 3 posts a week across Instagram, Facebook and TikTok.
Before anything goes out you can review it. Each week we check what's trending in your industry and suggest ideas for what to film next. Each month you get a plain-English report: reach, followers, your best posts and new enquiries or customers.
We use our own scheduling and reporting tools (Metricool), and they're included in the price. Marketing runs alongside Maintain or Grow, so your website and your social media point the same way.
What counts as a “build”?
A booking flow
A new way for customers to book or enquire, from the form to the confirmation emails.
A launch
A new offer, course or challenge set up end to end: page, checkout and emails.
A process
An automation that saves you time, e.g. onboarding, reminders or follow-ups.
An improvement
A page or app screen redesigned to convert better, or a data report.
If a build won't fit in the month, we'll say so up front and split it across two months or quote it as a project.
The small print, in plain English
So we both know exactly what to expect. If anything here doesn't suit your business, tell us before you start.
Time and hours
- What counts. Hours cover time spent fixing, changing, building and testing. Quick replies, short questions and booking calls are not counted. The Grow planning call is not counted either.
- How it's tracked. In 15-minute blocks, recorded in your client portal, so you can see the balance at any time.
- Nothing rolls over. Unused hours and an unused build don't carry into the next month.
- Going over. We'll tell you before we pass your monthly limit. You choose whether the extra waits for next month or is done now as extra time (£450 a day, pro rata) or a fixed quote. We never go over without your OK.
Response and working hours
- Weekdays and office hours only. 9am to 5pm UK time, Monday to Friday, excluding UK and Jersey bank holidays. We don't work evenings or weekends.
- Messages outside those hours are welcome, and they'll be acknowledged by 12 noon on the next working day. A message sent on Saturday or Sunday is acknowledged by midday Monday.
- Acknowledged is not fixed. Our response time is how quickly we acknowledge your request: we confirm we have it, tell you the plan and give you a date. Most small changes are done within 2 working days, and builds follow the timeline agreed on the planning call. Urgent problems are worked on straight away during working hours, but even these can take longer than a day to fully resolve.
- Urgent problems (site down, payments failing, members locked out) are handled first, within working hours. There is no evening or weekend cover.
- Requests go through your client portal, so nothing gets lost in messages or email. During working hours, urgent problems can also be phoned or texted.
Your platforms and your accounts
- You own everything: your website, content, domain, social media accounts and data. We're added as a user, never as the owner.
- Third-party costs are yours and stay in your name: hosting, platforms (e.g. Kajabi, Shopify), domains, email accounts, apps, plugins, stock images, AI tools and ad spend. The tools we use to do our work, such as our social media scheduling and reporting, are included in your plan.
- Platform outages. When a platform you use has a fault on its side, we'll raise it with their support and work around it where we can, but we can't fix their systems.
- Confidentiality. Your business information and your customers' data are kept confidential and used only to do the work, in line with data protection law.
Marketing add-on
- Our tools, included. We schedule and report using our own social media tools (Metricool), at no extra cost to you. We connect to your social media accounts with your permission, and you can remove our access at any time.
- You film, we do the rest. Posts are made from the content you send. If there isn't enough for the week, we'll let you know and can fill the gap with simple branded graphics, so your feed doesn't go quiet.
- You approve. You can review posts before they're scheduled. If we don't hear back within 2 working days, posts go out as planned so the schedule doesn't stall.
- What's not included: paid ads and ad spend, replying to comments and direct messages, influencer work, and professional photo or video shoots. We're happy to quote for any of these.
- Honest results. We'll report honestly on what's working, but no one can guarantee followers, sales or going viral.
- When you leave, we disconnect your accounts from our tools and send you your final report. Everything that was posted stays on your accounts.
Content and approvals
- You supply the raw material: photos, videos, facts, prices and approvals. We shape it, design it and put it live.
- Nothing customer-facing goes live without your OK, except urgent fixes that restore something that was already working.
Billing
- Monthly in advance, by card or bank transfer. Your first month starts on the date we agree; a part month is charged pro rata.
- Late payment. If a payment is more than 7 days late we'll pause work (urgent fixes included) until it's paid. Your sites and accounts are never touched.
- Prices are fixed for the first 12 months, then reviewed once a year with at least 30 days' notice. Prices are in GBP. No GST or VAT is added: Pinkie & the Brain is not GST registered.
Changing or ending your plan
- 3-month minimum, then cancel at any time with 30 days' notice in writing (the portal is fine).
- Upgrade or downgrade at the start of any month, with no fee.
- When you leave, we finish or hand over work in progress, pass on any notes and logins we set up, and remove our access. Anything we built for you stays yours.
Want to talk it through?
Tell me about your business and I'll suggest the right plan, or none at all.